Privacy Notice

Overview

Storlio is committed to protecting the privacy of buyers, sellers, visitors and other users who access our website, marketplace, seller tools, checkout pages and related services.

This Privacy Notice explains the personal information we collect, why we collect it, how we use it, how we keep it safe, and the choices available to you when using Storlio.

Our privacy principles

Storlio focuses on the following principles when handling personal information:

• To be transparent about the information we collect and how it is used.
• To collect information only where it is needed to provide, improve or protect Storlio services.
• To keep personal information secure using reasonable administrative, technical and organisational measures.
• To give users meaningful choices over account, communication and privacy preferences.
• To comply with applicable data protection, consumer protection, payment and marketplace obligations.

1. Personal information we may collect about you

We may collect, use or process personal information such as identity data, contact data, account data, seller store data, product listing data, order data, payment reference data, delivery details, device information and communication records.

For sellers, this may include business name, store details, payout details, verification information, uploaded products, fulfilment settings and support conversations.

For buyers, this may include name, email address, phone number, delivery address, order history, checkout information and support conversations.

2. How we get your personal information and why we have it

Most of the personal information we process is provided directly by you when you create an account, list products, place an order, contact support, subscribe to updates, complete verification or interact with Storlio pages.

• To create and manage buyer and seller accounts.
• To process marketplace orders and payment confirmations.
• To display products, storefronts and seller information.
• To coordinate delivery, pickup, returns, refunds and order support.
• To detect fraud, abuse, prohibited activity and security risks.

3. The legal basis for using your personal information

We process personal information where you have given consent, where it is needed to provide Storlio services, where we have a legal or regulatory obligation, or where we have a legitimate business interest that does not override your rights.

4. How we may use your personal information

• To provide marketplace, checkout, wallet, seller, delivery and support features.
• To verify accounts, secure logins and reduce fraud or abuse.
• To communicate order updates, account notices, policy changes and support responses.
• To improve Storlio products, user experience, seller tools and buyer discovery.
• To comply with law, enforce our policies and protect users, sellers and Storlio.

5. Your data protection rights

Subject to applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent or opt-out from certain communications.

To exercise a privacy right, contact Storlio using the support contact published on our website. We may need to confirm your identity before completing a request.

6. Disclosing your personal information

We may share personal information with service providers, payment partners, delivery partners, verification providers, analytics providers, professional advisers, regulators, law enforcement or other parties where needed to provide Storlio services or comply with law.

7. Data security and retention

We use reasonable security measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.

We keep personal information for as long as reasonably needed to provide services, comply with legal obligations, resolve disputes, prevent fraud and enforce agreements.

8. Marketing

We may send product updates, marketplace tips, seller education, campaigns or promotional communication where allowed. You may opt out of marketing messages, but we may still send transactional and service messages.

9. Cookies

We may use cookies and similar technologies to keep the site working, understand usage, improve experience, protect accounts and support advertising or analytics where permitted.

10. Do not track requests

Some browsers may send do-not-track signals. Storlio may not respond to these signals where there is no consistent technical or legal standard for doing so.

11. Minors

Storlio is not directed at children. Where we learn that information has been collected from a person who is not old enough to use the service, we may restrict or remove the account and related information.

12. International data transfers

Where service providers or infrastructure are located outside your country, personal information may be transferred or processed internationally using appropriate safeguards where required.

13. Updates to our privacy notice

We may update this Privacy Notice from time to time. The updated version will be posted on this page with the latest update date.

14. Contact us

For privacy questions, requests or concerns, contact Storlio through the official support email or contact channel published on the website.

Definitions

Account means a buyer, seller or user profile created on Storlio.

Personal information means information that identifies or can reasonably be linked to an identifiable person.

Services means Storlio websites, marketplace features, seller tools, checkout pages, support channels and related offerings.